Customer Journey

Customer Journey is the process a person goes through when they purchase something or use a service. It includes all the steps from the beginning of their interest in a product to after they have used it.

Author

  • Mia Croney

    Mia Croney graduated from the University of Maine at Orono with a Bachelor of Media Studies/Communications. She is a dual citizen, originally from St. John New Brunswick, Canada. Prior to joining Helm, she worked at law firms and non-profits, and she is excited to get back to her roots in communications. In her free time, she enjoys exploring Portland museums, bookstores, and movie theaters.

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